|Job Details: Parts Specialist|
The Parts Specialist is responsible for selling activities for over the counter parts/wholesale customer requests, warehouse and shipping and receiving actions for Bay City Electric Works – Parts department. Other responsibilities within this position entail ensuring inventory control, confirming stock orders and all other administrative policies are adhered to and strictly followed during the sales process, and over the counter parts (wholesale) requests.
Essential Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
including the following.
•Wholesale parts counter sales and activities including monitoring all shipping activities for Parts Wholesale.
•Inventory and track all warranty parts returns and ensure proper handling requirements based on Kohler Warranty policy
•Participate in inventory control processes and perform cycle counts when assigned Inventory Manager.
•Perform receiving administrative duties for the parts department to ready for posting by Parts Manager.
•Works with the Inventory manager on system inventory maintenance, shipping and receiving functions if needed.
•Assists in performing annual inventory assessment and reporting requirements
•Assist in delivery of parts to service technicians in the field when needed
•Picking up parts from local vendors
•Cleaning up debris in the parts warehouse and ensuring cleanliness is at its utmost
•Inventory stocking, facing, and organization responsibility.
•Operates forklift in and around warehouse as required.
•Other duties as assigned.
•Parts selling experience of 1 year in a mechanical repair business related to BCEW industry.
•Order taking experience via phone, email, electronic process in a service industry.
•Knowledge of internal combustion engines, electrical theory, electrical components in an engine-based package, and process of parts selling to service-based customers.
•Wholesale selling experience with working knowledge of discount terminology and theory.
•Parts department operational knowledge and understanding of financial and inventory.
•Management terminology such as mark-up, margin, cycle counting, inventory, non- inventory, special orders, purchase order policies, and inventory receiving.
•Basic knowledge of shipping and receiving processes.
•Customer service skills and phone etiquette related to parts selling, research and problem solving in a fast-paced service environment.
•Must be able to pass a background investigation and drug screen.