Behind every reliable generator system is a skilled generator technician who spends their entire workday ensuring everything runs smoothly. Whether they are working on standby power during outages or prime power in critical applications, generator service technicians play a vital role in maintaining system integrity.
Let's take a closer look at what a typical day looks like for these professionals.
Morning Routine: Gearing Up for the Day
There are a lot of hours between when a technician does their morning login and when they meet for an evening debriefing, and what happens during those hours can vary.
However, a technician's day generally begins at the service center, where they log in for the day, learn what job they are assigned to, and work to gather the necessary tools and replacement parts.
For scheduled maintenance calls, the technician will find that their parts have already been defined for them and drawn from the parts store. If the technician is assigned to an unplanned call-out, they will discuss with the user/operator to determine what parts are needed.
Preparedness is key for the technician for both maintenance calls and unplanned call-outs, as each job site presents unique challenges. As they get ready for their first assignment, technicians can rest assured that they have already received the extensive training they need to work on all generator controls, systems, and accessories.
On the Road: The First Service Call
After loading up, the technician heads to the first service location, which is typically a facility or a secure area. They will usually receive prior authorization to access the generator facility. If a tech is not granted direct access, they will have the contact information of the person who will unlock it for them.
Upon arrival, the technician's first and most important task is to assess the facility and its surroundings to ensure safe working conditions. Next, they locate the generator, turn it to the "off" position, and turn off the generator breaker.
From there, if they are on a scheduled maintenance call, the technician will perform a planned maintenance schedule, which includes checking the following:
- Oil and coolant levels
- Block heater
- Radiator hoses
- Battery charger
- Battery
- Oil filters
- Electrical connections
- Voltage regulator
- Engine accessories
- Air filters/exhaust
Each generator model has its own checklist that the technician will work through. Once that is complete, they will perform an operational test that involves starting the unit to verify the voltage, frequency, oil pressure, and coolant temperature. If all the tests pass, they will return the control panel to its "auto" position and the breaker to "on." Finally, they will disconnect a standby generator, if required, and put the serviced generator in "standby" mode.
Wrapping Up & Moving On
Generator technicians don't work out of a typical office when they are on calls. Instead, they work out of their truck.
Once maintenance is complete, the technician will return to their truck to fill out a service report, which will document what they did – the testing, parts that were changed, and any repairs that were completed. Every service call must be logged before the technician leaves the service site.
Then, it's on to the next service call. Technicians often complete several service calls in a day, ranging from routine repairs to emergencies.
At the end of the day, generator technicians will all return to the office to meet with their service manager. During this meeting, the technician will discuss the work they did that day and any issues related to it. Then, they will plan the next field service trips.
Generator Technicians: The Backbone of Reliable Power
Generator service technicians are the unsung heroes of power reliability. They ensure that power systems are ready when they are needed most. Their expertise spans multiple disciplines, from mechanics to electrical systems, making their role indispensable in keeping industries powered and prepared.
If you are interested in learning more about the rewarding work of being a generator service technician, contact us today.
