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"As you know, we had a brief power outage today. As far as we can determine it was a local outage affecting only a small part of the city. Our generator kicked in immediately and performed as expected. The engine meter showed that the generator had run for a total of 18 minutes. This is normal and expected for the type of situation we had today.
The power was out for about 3 minutes. During that time the generator was running at full capacity to provide emergency power. Once the city electricity is restored, the generator has to run another 15 minutes at low speed to properly cool the engine down before shutting off.
You will be interested to know that during the large area power outage a few months ago, a significant number of emergency generators all over the southland failed to operate properly because they had received insufficient maintenance. Our generator performed superbly. Thank you Bay City Electric!"
COAST Surgery Center
"With my MS I am very sensitive and paranoid to losing my air
conditioning in the summertime due to Edison brownouts loss of
electricity, especially in this desert heat. I chased my tail for a
while trying to find a solution, then came in contact with Rod Lee, the
President and COO of Bay City Electric Works. Rod clearly went out of
his way to educate and help me in this solution process to install a
stand-by electric generator for my house.
Rod and his team turned this around so fast and so professionally I was
just amazed. Having worked as a construction project manager before with
General Dynamics I have dealt with many contractors, good and bad. Out of
10 points I would rate Rod and his team a big 10+. They did excellent work
and followed up to ensure everything was working after the installation.
My comfort and stress levels have gone down immensely having this
backup system in place. Again, I highly recommend them.”
Coachella Valley, CA
"I would like you to know that the new technician that has been
assigned to COX, Mark Nelson, is certainly one of the best and most
professional I have encountered in my 40+ years in this industry. He is
a compliment to your company and someone you can be proud of. He goes
the extra step. Thanks for his professionalism."
Turn Key Service Manager
Diversified Protection Systems, Inc.
"I just wanted to send a quick note of thanks for yesterday’s immediate
response to our request to deploy a generator to our site in Descanso. Both
Aubrey Bloom and Jeff Allen were responsible for making this happen. Their efforts
made it possible to complete a critical step in the new site build process
without any delay. Jeff was very professional, competent and cooperative and
worked around our needs to enable the antenna testing to go smoothly.
"Additionally, we have been very impressed with Jeff’s work at all of our
permanent generator sites. He regularly demonstrates his commitment to
meeting our needs. He has taken ownership of, and resolved each and every
problem I have asked him to address. He follows up on every job and provides
good communication throughout the process. Jeff is truly an asset to your
company. We very much appreciate his efforts!"
"I especially want to thank Aubry Bloom - dispatcher, Richard Dickinson
- start-up technician, Jesse Mingo - exhaust gas calibration technician
and Jim Schaffer - manager. Without their terrific cooperation, the
project could have been delayed for days, as the engine did not start on
the start-up day. The staff came back the next day after I made some
corrections to the propane fuel service and the start-up was completed
in a very timely manner. This allowed us to move on to the next site,
Gorman, and to stay on schedule. Thanks."
"Please thank the people in your organization for the extra effort which
they extended to our install team while we worked through a fuel delivery
problem. The Bay City technicians could have easily pushed our start-up off
for a few days, making it impossible for us to remain on schedule. We have
three teams installing EG's throughout the United States, and we deal with a
large number of Kohler Distributors every year. Dealing with your company has
been very positive. The professionalism your people showed is very much
Technical Manager, Installation Teams
"I just want to stress the outstanding service we continue to get from
Bay City. The service staff was at our location within an hour of my
initial call and the tech, Dan, again proved his outstanding knowledge
of the gen-set. He quickly diagnosed both problems and had them fixed in
a timely manner. It is in our best interest to make sure that only Bay
City is contracted to continue service on the generator."
Fleet/Support Services Supervisor
American Medical Response
"I was very impressed with Jesse Mingo, he is a 'super thorough' tech."
Ventilation Air-conditioning Technician
Shoal Creek Elementary School
"I wanted to take a moment to express my gratitude and satisfaction with your organization and the level of service I have received from all of your staff and technicians throughout the years.
BCEW has come through for me during the toughest of situations, in the middle of the night and at all hours through the day, when I have had a problem or critical emergency you guys have been there for me. Your response time is amazing and very much needed in the business we are in.
I want to particularly recognize Diesel Dan as an outstanding, knowledgeable, top notch mechanic, I have had the pleasure of working with Dan with other companies I have worked with for 12 years now. Great guy! Also Chris Alvarez stands out as a very top quality mechanic with a real get it done attitude.
I appreciate these guys and all the rest of your mechanics I have worked with. Thanks for all the hard work and I look forward to working with you all for a long time to come."
Facilities Supervisor - Corporate Facilities Dept.